Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed or had any data inputted.
Return Policy Exceptions
Unfortunately, we cannot offer a refund or exchange on the following items:
- Cement or cementitious products
- Construction steel bars or industrial metal products
- Timber, and related products
- Selected shelf-life products
- Special order or custom-made products
- Any product/s specifically cut to size at your request
- Tinted paint (if you change your mind on the colour)
*Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Lian Ann (LA), we take this great measure to ensure the highest quality of goods/products to all customers.
We DO NOT allow to refund money, which means we only refund a same amount voucher for you to exchange other product items. These vouchers are not redeemable for cash or Gift Cards.